If you did not receive ALPHA Energy after a PING, it may be due to one of the following reasons:
The PING was not successfully recorded on-chain
The DeAI TPA you PINGED has already reached its limit for that energy level
There was a delay or issue with network confirmation at the time of minting
To resolve the issue, please contact the support team at team@thetpa.ai with the wallet address, transaction hash, and the DeAI TPA involved. The team will review the activity and ensure any eligible ALPHA Energy is delivered correctly.